Lifelong Learning is one of core values applied at the Gloria Christian Education Foundation (YPK). Lifelong Learning in Indonesian means lifelong learning which refers to the concept of acquiring knowledge and skills throughout one's life. This involves the development, continuous improvement of knowledge, abilities and competencies after formal education.
As a form of lifelong learning, YPK Gloria actively provides training to staff and employees. One of them was a training entitled "Hospitality and Service" which was held on Saturday, May 27, 2023. The event started at 10.00 a.m. at the Gloria 2 Christian KB-TK hall. The training was attended. by dozens of participants consisting of Front Office Staff, Security and Canteen Supervisors.
This training presented Dr. Bambang Hermanto as a speaker. He is Chief Executif Operational the Officer of Growth Hospitality. Pak Bambang Hermanto explained the importance of the Lifetime Value of a Guest in service. Lifetime Value of a Guest Participants are taught to serve kindly, sincerely and humbly in any situation. Besides that, Mr. Bambang Hermanto also shared tips on what steps need to be taken to create a good attitude toward serving, namely:
- Be positive
- Have the will to succeed and help others succeed.
- Feel proud of your job and where you work.
- The view that co-workers are like family.
"This training gave me a view on the importance of service as part of building the school's image to external parties. Apart from that, to be more professional and practical in serving better," said Anggie Panjaitan, YPK Gloria Receptionist Staff who was one of the training participants.
Closing the training Mr. Bambang shared plans to be able to manage and prevent problems that arise by implementing 3A. The first is Acknowledgewhich means that we are expected to be able to understand the conditions when receiving suggestions and criticism. Second Apologize, in hospitality we are expected to have the courage to apologize and admit mistakes. And finally Act, an action to dare to act as a step to solve problems that arise. 
